Privacy Policy

This Privacy Policy describes how Lenox Gourmet Deli & Grocery ("we," "us," or "our") handles information collected from customers and visitors of our physical location at 217 Malcolm X Blvd, New York, NY 10027, and any related services (e.g., in-store transactions, third-party delivery orders).

1. Information We Collect

Since we do not operate a dedicated company website or mobile app requiring user accounts, the information we collect is primarily related to in-store and third-party transactions.

A. Transaction Information

When you make a purchase at our store, we collect information necessary to complete the transaction:

• Payment Method Details: We process payments using point-of-sale (POS) systems. We do not store full credit card numbers; this data is processed securely by our third-party payment processor (e.g., the bank or terminal provider).

• Transaction Records: Details of the purchase, including date, time, items purchased, and amount spent.

B. Third-Party Delivery Information

If you place an order with us through a third-party delivery service (e.g., DoorDash, Uber Eats, Grubhub), the following information is handled by the delivery service and shared with us only as needed to fulfill your order:

• Order Details: Items, price, special instructions.

• Delivery Address: Required for the delivery service.

• Contact Information (Phone Number): Used by the delivery service or driver for order updates.

• We rely on the privacy policies of these third-party services regarding the handling and storage of your personal data.

2. How We Use Your Information

We use the information we collect solely for the following business purposes:

• Fulfilling Orders: To process and complete your in-store purchases and prepare orders placed via third-party services.

• Business Operations: To perform internal analysis, accounting, and inventory management.

• Preventing Fraud: To detect and prevent fraudulent transactions.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Payment Processors: Transaction details are shared with our payment processors to securely authorize and complete payments.

• Third-Party Delivery Services: We share order details, but not payment information, with delivery platforms to facilitate your order.

• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations or protect our rights.

4. Security

We implement reasonable physical and electronic security measures to protect the information we handle, particularly concerning payment processing. While we strive to protect your personal data, no method of transmission or storage is 100% secure.

5. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

6. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. We will post the revised policy with a new "Last Updated" date on the premises of Lenox Gourmet Deli & Grocery. Your continued use of our services after any changes indicates your acceptance of the new terms.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please feel free to inquire in person at our store location:

Lenox Gourmet Deli & Grocery 217 Malcolm X Blvd New York, NY 10027